Refund policy

Order Cancellation & Refunds
Due to the fresh, perishable, and made-to-order nature of our artisanal matcha lattes and bakes, all pre-orders are final. Orders cannot be canceled, amended, or refunded once preparation has begun for your scheduled kitchen batch.

Collection & Freshness Responsibility
Customers are fully responsible for collecting their pre-ordered batches from our designated home kitchen within their selected 1-hour collection slot. If you fail to collect your items during your slot, we cannot guarantee freshness, and no refunds or replacement slots will be issued.

Damaged or Incorrect Items
If there is an issue with your order details upon collection, please notify us immediately at mlabodawson@gmail.com or via our WhatsApp link so we can rectify it for you on the spot!